Retro Vintage Posters Refund & Return Policy
Effective Date: June 2026
At pilloleperaumentareilpene-it.eu, we want you to be satisfied with your order. This Refund & Return Policy explains when returns, replacements, and refunds may be available, how to request help, and what conditions apply.
1. Return Window
You may contact us to request a return within 14 days of delivery. Return requests made after 14 days may not be accepted unless required by applicable law.
To be eligible for a return, the item must be in the same condition as received, unused, undamaged by the customer, and returned in its original packaging when applicable.
2. Eligible Return Reasons
You may be eligible for a return, replacement, or refund in the following situations:
- The item arrives damaged or defective
- You received the wrong item
- The item does not match the product you ordered
- You are not satisfied with your order and contact us within the 14-day return window
3. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us at [email protected] and include:
- Your order number
- The email address used for the order
- A short description of the issue
- Clear photos of the item, packaging, and shipping label if the item arrived damaged, defective, or incorrect
Please do not send items back before contacting us. If a physical return is required, we will provide the return instructions and return address by email.
4. Return Labels and Return Shipping
Return labels are not included inside the package.
If the issue is caused by us, such as a damaged item, defective item, incorrect item, or fulfillment error, we will resolve the issue at no additional cost to you. Depending on the situation, we may provide a prepaid return label by email, provide return instructions, issue a refund, send a replacement, or confirm that returning the original item is not required.
If an item is not defective and the issue is not caused by us, the order is not eligible for return, refund, or exchange. In these cases, we do not provide a prepaid return label.
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected]. Include your order number and clear photos so we can review the issue and assist you.
After review, we may offer a replacement, refund, or another appropriate solution. In some cases, you may not need to return the original item.
6. Non-Returnable Items
We may be unable to accept returns for:
- Customized or personalized products, unless they arrive damaged, defective, or incorrect
- Final-sale or clearance items, if clearly marked as final sale
- Items returned after the 14-day return window
- Items that have been used, altered, damaged by the customer, or returned without required packaging when applicable
7. Refund Process
Once your return or refund request is approved, refunds are issued to the original payment method. Since payments are processed through PayPal, the refund may appear in your PayPal account, credit card, debit card, or original PayPal-supported payment method depending on how you paid.
Approved refunds are typically processed within 5–7 business days. Your bank, card issuer, or payment provider may take additional time to post the refund to your account.
Shipping fees are non-refundable unless the item was damaged, defective, incorrect, or the issue was caused by our error.
8. Exchanges and Replacements
We may offer a replacement for damaged, defective, or incorrect items after reviewing your request. Replacement eligibility depends on the issue, available product details, and fulfillment requirements.
If you would like a different item, size, or product, please contact us first. Depending on the situation, you may need to place a new order and return the original item if eligible.
9. Late or Missing Refunds
If your refund has been approved but you have not received it after the expected processing time, please first check your PayPal account, bank account, card statement, or payment provider. Processing times may vary depending on your financial institution.
If you still need help, contact us at [email protected] and include your order number.
10. Contact Us
If you have questions about refunds, returns, replacements, or order issues, please contact us:
Email: [email protected]
Address: 521 S Bridge St, Markesan, WI 53946-8542, US
Response Time: We typically respond within 24–48 business hours.
Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM EST, excluding holidays.